Rob Cullin and I just returned from a 1-week adventure in Alaska. On February 23 and 24 we presented two workshops at the Alaska Library Association's Conference related to our new book Technology Made Simple (ALA, 2007). Our sessions included Talking without Jargon: Improving Library & IT Relations and Putting Public Wi-Fi into Action. After AKLA, we continued on to Anchorage and Fairbanks where we presented four, 3-hour workshops entitled Technology Troubleshooting & Customer Service Made Simple. We had great audiences at all the presentations and hope that our participants will keep in touch to tell us about all the great things they are doing.
Click here to access a copy of our presentation for Technology Troubleshooting & Customer Service Made Simple
What an experience overall! We met tons of great people and made lots of new friends, saw beautiful landscapes (and a glacier), ate some good sushi with our friends Bill Barnes & Gene Ambaum (they did their fantastic Unshelved keynote), hung out with our buddy Kevin King who was there presenting on teen services and graphic novels (*See the separate posting on Kevin), and made it through -30 temperatures.
Thanks to all our friends in Alaska for inviting us and making us feel right at home, especially Nina Malyshev, Carol Race, Mari Ogimachi, Greg Hill, and Mary Ellen Baker.