4/07/2008

High Touch with Customer Care

Thanks to everyone who attended High Touch with Customer Care at the 2008 Computers in Libraries conference on March 7, 2008. Here is the .pdf of the presentation:

High Touch with Customer Care

Remember that automating processes and services means more personal interaction and better service, not less.

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Union County Library's Renovated Monroe Library "Wows" Community

Kimberly Bolan and Associate's latest renovation project is the Monroe Library, one of the branches of the Union County Public Librar...