1/13/2009

Customer Convenience

I've been working with several of my clients on how to increase customer convenience and streamline services through automation. As a result, I came across a Swedish company called Distec (Distribution Technologies). You may know the company as GoLibrary as it's the brand they use in North America. At any rate, I wanted to share the information with you. The company offers three main products:

1. GoLibrary Books - Acts as an independent library and can be placed anywhere where you wish to provide library service 24 hours a day, 7 days a week. The machine stores books and handles loans, returns and administration automatically.

2. GoLibrary Media - Developed in response to the need to automate the handling of CDs and DVDs.

3. GoLibrary Reservations - Offers a completely automated reservation system that, again, can be accessed 24 hours a day, 7 days a week.

A few of their installations include: Contra Costa County (CA), Yuba County (CA), and Westchester Library System (NY).

For more information on these solutions see GoLibrary

1 comment:

  1. Hi Kim...
    The Contra Costa County PLS in California debuted several GoLibrary kiosks in their service area in May 2008 to the great delight of their users. They're calling their kiosks "Library A Go Go." They are a TLC/Carl site, and had the GoLibrary technology adapted to that system. I saw a presentation on the project at the Carl Users Group meeting in September and it looked like great fun.

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